Choosing a technology support company that you can trust to be responsible for maintaining your businesses IT is a crucial decision.

Technology should be helping to streamline your workload, improve the quality of output, and keeping costs low while keeping your business safe. That’s why you need an IT team that’s knowledgeable, qualified and dedicated to giving you the best support possible. When you’re looking to outsource your IT support, asking these questions will help ensure you find the best fit for your needs.

• Are You Available Around The Clock?

There’s nothing more frustrating than encountering an issue and not getting a response from your IT support. You need assurance that you’ll get help as soon as you need it – hackers act quickly, and even just a few moments of downtime can do major damage to your business. It’s important to ask right away about the type of support you’ll receive, so you know that you’re always being taken care of.

• Will You Provide Regular Maintenance and Upgrades?

An IT system shouldn’t just be set up and left alone. It’s true that the newest technology won’t always be the right fit for you, but your IT support should know that regular maintenance is key to having your system always perform at its absolute best.

• What Industries Have You Worked With in The Past?

This is important for a number of reasons. If, for example, you work in the school system – you need an IT team that understands your unique industry needs. Applications and tools should be geared towards your requirements to give you the best odds for success. Most other IT companies provide generic service and don’t really consider your needs – at M.I.T Consulting, we focus on helping you use IT to meet and exceed your goals.

• How Secure Will My System Be?

Security is a big issue today – cybercriminals are smart, so you need an IT support team that accounts for everything. You should ask about business continuity plans to ensure your data will be backed up and secure in case of a data breach. Your support team should be ready to explain all of the security solutions they provide.

• What isn’t covered in your support contract?

In addition to the support your new IT team is promising to provide, it’s crucial that you recognize what won’t be part of the deal. Many companies will try to leave certain important repairs or installations out. Find out how much they charge for non-covered services that may be essential to you.

To get set up with a support team that’s willing to answer all of your questions and back them up with real results, contact {company} at {email} or by phone at {phone}.