Troubleshooting Server Crashes | IT Services GTA

In this technologically integrated world, businesses rely on the internet to communicate and operate. Whether this be accessing information needed for performance or completing a video chat with a partner around the world, the importance of the server is evident. Thus, when a business experiences a server crash, the repercussions can be detrimental to their day to day operations.

Server crashes are common and are more often than not caused by minor issues. Luckily, server crashes can be fixed. Learning how to troubleshoot and recover quickly from those situations can be vital as it will save costs, continue operations, and ensure that your information is continuously safe and accessible. Using industry practices and proactive IT support systems, you will be able to avoid these issues.

Keep reading to learn how you can recover from a server crash quickly.

Blue Screen Occurrences

The blue screen crash is one of the most common crashes experienced. It usually shows a bright blue screen with white text addressing a problem being detected. The reason for this crash can be due to hardware failure, video card driver issues, corrupted files on the hard drive, or power quality issues.

If the server is constantly showing the blue screen when it’s on, you most likely have a failed piece of hardware. If you have another computer with the same model video card, you can swap and test it. By re-imaging the server with the recovery disc, it will fix the screen.

Blue screens without white text are not the same type of crashes but rather lack of video signal. To readjust this, check to make sure the projector input relay for the fixture is set to graphics engine and not RGBHV.

Application Errors

A black screen or error dialog box indicates application errors within the server. This can be caused by content encoding issues, corrupted content files, or software bugs.

In order to fix these issues, we can troubleshoot it through reopening content files. If it repeatedly shows application errors, the file itself may be corrupted. Through switching to a stock content file for playback, it can be verified. If it continues to be blocked, then there is most likely a software defect.

If the issue cannot be reproduced or is random then the software issue can be related to memory or timeline and lastly, if it is random and persistent, then it can be a problem with the registry setting or application file.

Recovering from a Server Crash

If either of those situations happen, beyond fixing the situation, the following are precautions you can take to ensure that your information is still accessible in case of a server crash.

Data backups are one of the ways to ensure that you have the information needed for business operations at hand. Backing up daily is important so that work done previously is not lost. In addition to those, proactive server managements will help your business identify upcoming issues and budget for them. Lastly, prevention server monitoring will allow you to deal with potential server crashes. When issues begin to arise, the teams will be alerted, giving time to stop the failure.

Server crashes are detrimental to business operations. Between troubleshooting and prevention methods, contact your local IT support team in Toronto for more information.

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