Say good-bye to IT headaches with responsive helpdesk support that delivers 99% satisfaction!
Fix locked accounts, email failures, and device issues fast with under 5-minute response times that stop employee downtime immediately.
Close issues on the first call 80%+ of the time, so users aren’t bounced between agents or stuck repeating the same problem.
Get help from Tier 1 through Tier 3 staff in one queue, eliminating delays caused by offshore triage or constant ticket escalations.
Resolve most helpdesk tickets within 2 hours, keeping staff focused on work instead of waiting on IT to respond.
Reduce repeat tickets by over 90% in 3 months by fixing root causes, not resetting passwords or applying temporary workarounds.
See how M.I.T. Consulting's IT helpdesk streamlines operations and solves issues fast for organizations across Toronto.
Thank you MIT for supporting small businesses like mine with budget-friendly monthly plans and 24/7 on call support. Thanks to smart cloud storage and data security, we don’t worry about our computers’ hard drive storage space (which can quickly become limited, especially with large raw files).
It’s hard to find an IT firm that didn’t just want to sell you on services and hardware that yield the highest margins. But MIT was different, they walked me through all the options, looked at the future growth of my company, then recommended solutions that were a best fit.
M.I.T. Consulting offers a comprehensive range of IT services, covering everything from network security to cloud solutions. Their expertise shines through their detailed service descriptions, showcasing a deep understanding of their field.
M.I.T service is excellent. They go above and beyond to make sure everything is done correctly. They are very efficient and responsive.
MIT goes above and beyond to service our needs as a Large Educational Institution. They step up and fill needs as needed as well as provide timely responses and help! Thank you MIT!
We just moved our offices. MIT worked over the weekend to ensure we were up and running by Monday. We managed to do this. The move was smooth and they resolved problems and issues independently so we could focus on our business.
We’ve been working with MIT consulting for several years now, and the experience has been nothing but positive. Their team is very professional, responsive, and knowledgeable.
We are a small company based in Toronto, Ontario, and we would like to sincerely thank MIT Consulting for their invaluable support. IT support is crucial for our operations, and we are highly satisfied with their assistance.
We recently had the pleasure of working with MIT Consulting and couldn’t be happier with the experience. Andre was incredibly knowledgeable, responsive, and solution-oriented throughout the entire process. Highly recommend MIT Consulting for any business looking for reliable IT support and strategic guidance.
Great company to work with, highly recommended if you want your project done in the right way, Andrey is one of the best IT engineers, thank you M.I.T for the quick response.
Your requests are routed to the right technical tier immediately, reducing operational risk, avoiding stalled workdays, and keeping critical workflows moving without internal IT intervention.
Helpdesk availability aligns to how your business actually operates, ensuring issues are addressed before they impact revenue, deadlines, or customer-facing systems.
All user and system support flows through a single, accountable channel, giving leadership clearer visibility, fewer blind spots, and stronger control over day-to-day IT operations.
Fast, dependable IT helpdesk designed to reduce disruptions and keep your business moving.
M.I.T. Consulting’s helpdesk support provides 9am – 5pm with the option for 24/7 coverage if needed, ensuring your business always has access to expert assistance. With a core team, issues are resolved quickly by professionals experienced in every major platform, Microsoft, Google, Apple, Cisco, and more. Choose the support tier that fits your business, from full outsourcing to co-managed models. Benefit from consistent, reliable coverage that adapts as your needs change.
All helpdesk staff are certified across leading IT disciplines, with experience in managing everything from simple end-user issues to complex technical escalations. The team handles requests through multiple channels, phone, email, portal, and chatbot, providing fast, accurate, and friendly service every time. Regular training ensures up-to-date expertise on the latest technology and security standards.
Every service tier includes clear SLAs, detailed reporting, and proactive communication. Average response times are less than 5 minutes for premium clients, with most issues resolved within 2 hours. Transparent workflows and ticketing help you track progress, analyze trends, and plan for improvement. Expect measurable, reliable outcomes, backed by industry awards and nearly 100% client retention.
Security is built into every layer of M.I.T. Consulting’s helpdesk service. The team is trained in compliance standards like ISO 27001, NIST, and PIPEDA, helping you meet regulatory requirements and qualify for enterprise contracts. Proactive monitoring, robust escalation paths, and secure remote access keep your data safe and your systems protected at all times.
Support is available in English and Russian, with 95% of helpdesk staff located in Toronto and the GTA. This local presence ensures cultural understanding, fast on-site availability, and a personalized approach. For larger organizations or those with internal IT, co-managed models allow seamless collaboration, knowledge sharing, and escalation support up to the CTO level.
Onboarding is fast and efficient, typically completed within two weeks, regardless of company size. The process includes an in-depth needs assessment, tailored workflow design, and seamless migration of existing support tickets. Clients see a 90% reduction in recurring IT issues within three months, ensuring immediate return on investment and long-term stability.
Gain full visibility and control with advanced ticketing, clear SLAs, and detailed reporting. Get help via email, phone, client portal, or chatbot, all managed by a Toronto-based team skilled in Microsoft, Google, Apple, and more. Seamlessly scale support as you grow, whether you need a fully managed helpdesk or co-managed support for your internal IT team.
Protect your operations with multi-layer security, compliance expertise, and proactive monitoring. M.I.T Consulting’s helpdesk is trusted by legal, medical, manufacturing, and nonprofit organizations for consistently high-quality, secure support. Meet modern certification demands and qualify for larger contracts with proven, audit-ready IT processes.
Empower your team and keep your business running with reliable, responsive IT helpdesk support.
Discover our full suite of technology solutions for your business.
The helpdesk supports a wide range of day-to-day technology needs that impact employee productivity and business continuity. This includes user access issues, email and collaboration tools, device support, network connectivity, printers, business applications, and communication systems. Support is not limited to a single platform or vendor, allowing organizations to rely on one consistent helpdesk instead of coordinating multiple providers. The goal is to simplify support, reduce friction for users, and ensure technology issues do not interrupt normal business operations.
Recurring issues are treated as signals, not just tickets to be closed. When patterns appear, the helpdesk works to identify underlying causes and address them at the system or process level. This may involve configuration changes, user guidance, or broader recommendations to improve stability. By focusing on long-term resolution rather than quick fixes, the helpdesk helps reduce ongoing disruptions and creates a more predictable, reliable technology environment for users and leadership.
The helpdesk is designed around continuity and accountability rather than volume-based ticket handling. Support is delivered by a structured team that becomes familiar with each environment over time, allowing issues to be handled with context and clarity. This approach reduces repetitive explanations, improves communication, and creates a calmer experience for users. The emphasis is on dependable service and thoughtful problem-solving, not rushed interactions or scripted responses.
Yes. The helpdesk is built to scale alongside changing business needs without requiring internal staffing changes. As organizations grow, add users, or adopt new systems, support coverage and expertise can expand accordingly. This flexibility allows leadership teams to maintain consistent support experiences while adapting to new operational demands, seasonal changes, or long-term growth plans.
Users can reach the helpdesk through multiple convenient channels designed to fit modern workstyles. Support is available through email, phone, and a secure client portal, allowing employees to choose the method that works best for their situation. Requests are tracked and managed through a centralized system, ensuring visibility, accountability, and consistent follow-through from initial contact to resolution.
Minimize downtime with 80% first-call resolution, thanks to certified helpdesk staff based in Toronto.
Gain peace of mind with round-the-clock support, backed by award-winning service and 23 years’ experience.
Resolve issues fast, average response under 5 minutes for top-tier clients, proven by 400+ supported companies.
Get scalable support models, from business-hour support options to 24/7, tailored to your business needs and budget.
Work with a 100% Canadian, privately-held team trusted by leading brands and recognized across North America.
