Why choose M.I.T Consulting for IT support?
Restore user productivity fast with under 5-minute average response times that stop small issues from turning into lost workdays
Resolve most support tickets in about two hours so employees are not stalled waiting on fixes or follow-ups
Eliminate repeat tickets by fixing root causes, reducing recurring IT issues by over 90 percent within three months
Lower employee frustration with calm, human support from engineers trained to reduce stress during high-pressure IT issues
Avoid language and communication breakdowns with bilingual English and Russian helpdesk support
Discover how M.I.T Consulting's IT support delivers real results for local clients
Thank you MIT for supporting small businesses like mine with budget-friendly monthly plans and 24/7 on call support. Thanks to smart cloud storage and data security, we don’t worry about our computers’ hard drive storage space (which can quickly become limited, especially with large raw files).
It’s hard to find an IT firm that didn’t just want to sell you on services and hardware that yield the highest margins. But MIT was different, they walked me through all the options, looked at the future growth of my company, then recommended solutions that were a best fit.
M.I.T. Consulting offers a comprehensive range of IT services, covering everything from network security to cloud solutions. Their expertise shines through their detailed service descriptions, showcasing a deep understanding of their field.
M.I.T service is excellent. They go above and beyond to make sure everything is done correctly. They are very efficient and responsive.
MIT goes above and beyond to service our needs as a Large Educational Institution. They step up and fill needs as needed as well as provide timely responses and help! Thank you MIT!
We just moved our offices. MIT worked over the weekend to ensure we were up and running by Monday. We managed to do this. The move was smooth and they resolved problems and issues independently so we could focus on our business.
We’ve been working with MIT consulting for several years now, and the experience has been nothing but positive. Their team is very professional, responsive, and knowledgeable.
We are a small company based in Toronto, Ontario, and we would like to sincerely thank MIT Consulting for their invaluable support. IT support is crucial for our operations, and we are highly satisfied with their assistance.
We recently had the pleasure of working with MIT Consulting and couldn’t be happier with the experience. Andre was incredibly knowledgeable, responsive, and solution-oriented throughout the entire process. Highly recommend MIT Consulting for any business looking for reliable IT support and strategic guidance.
Great company to work with, highly recommended if you want your project done in the right way, Andrey is one of the best IT engineers, thank you M.I.T for the quick response.
Trust a proven IT partner for small and mid-market organizations. End-to-end IT support reduces downtime, strengthens security, and keeps technology aligned with how your business operates, all through one accountable team.
Your support requests are handled by experienced IT engineers who understand real business environments, not entry-level agents. Issues are diagnosed properly, explained clearly, and resolved without repeated handoffs or guesswork.
Benefit from 15+ certified experts with deep experience across Microsoft, Cisco, Apple, and more. Senior guidance helps you make IT decisions that drive growth.
Reach IT support the way your team actually works, email, phone, portal, or chatbot. Every request is tracked, prioritized, and owned so nothing slips through or stalls productivity.
An overview of IT support services built for reliability, consistency, and scale
M.I.T. Consulting provides comprehensive helpdesk support tailored for businesses, covering L1 to L3 issues across hardware, software, and cloud platforms. Clients benefit from a 99% satisfaction rate, rapid response times, and support delivered in English and Russian. Support channels include email, phone, client portal, and chatbot, ensuring accessibility and fast issue resolution. Most helpdesk staff are based in the GTA for truly local service.
Security is at the core of every IT support contract. Benefit from multi-layered cybersecurity protection, 24/7 monitoring, and compliance support, including ISO 27001 and CyberSecure Canada. M.I.T. Consulting’s certified team delivers vulnerability scans, audits, and incident response, helping you stay protected and audit-ready.
Hardware and software management includes procurement, deployment, warranty support, and lifecycle management. M.I.T. Consulting works with major vendors like Cisco, Microsoft, Apple, Lenovo, HP, and Dell, ensuring seamless integration and reliable performance for your business-critical systems.
Network support services keep your business connected and productive. Certified experts manage, monitor, and optimize your network infrastructure using leading brands such as Cisco, Fortinet, and WatchGuard. Enjoy resilient, secure connectivity, whether on-premises or in the cloud.
For growing organizations, co-managed IT support bridges the gap between internal teams and external expertise. M.I.T. Consulting partners with your staff to deliver scalable support, fractional CIO services, and strategic technology planning, ensuring your IT evolves as your business grows.
End-to-end project delivery covers specialized needs beyond daily support, such as infrastructure upgrades, Wi-Fi deployments, digital signage, and large-scale rollouts. M.I.T. Consulting’s project management ensures timely, on-budget completion with minimal disruption to your operations.
Proactive solutions, not just break-fix. M.I.T Consulting’s IT support includes 24/7 monitoring, strategic guidance, and a single point of accountability. Benefit from deep experience across Microsoft, Cisco, Apple, and more. Get the right-fit solutions for your budget and scale, no one-size-fits-all. Enjoy both on-site and remote service, backed by a Toronto-based helpdesk and North American coverage for consistent support.
Security and compliance, built in. With M.I.T Consulting, your IT support includes advanced cybersecurity layers, compliance guidance, and audit-readiness for standards like ISO 27001 and CyberSecure Canada. Whether you’re a small business or scaling to 1,000 endpoints, you’re protected with multi-layer defense and expert-led risk management, so you stay secure and grow confidently.
Unlock stable operations, better security, and expert guidance for your business today.
Explore more ways to secure, optimize, and grow your business.
Our IT support services handle the issues that disrupt daily work, user access problems, device failures, application errors, connectivity issues, and communication system breakdowns. Support extends across desktops, laptops, mobile devices, cloud platforms, networks, and integrated business systems. The intent is to resolve issues quickly while ensuring fixes are stable and appropriate for the full environment, not just the single symptom reported.
Our IT support services focus on identifying why an issue occurred, not just restoring service. When patterns or recurring failures are detected, underlying configuration, system, or workflow problems are addressed. This reduces repeat tickets, lowers user frustration, and helps create a more reliable day-to-day technology experience.
Our IT support services can operate as a primary support layer or alongside internal IT teams and third-party providers. Clear ownership is established so issues are not bounced between parties. When escalation or coordination is required, it is handled directly to maintain accountability and continuity for your users.
Our IT support services prioritize issues based on business impact, not just technical severity. User-blocking problems, system outages, and operational risks are addressed first, while lower-impact requests are managed efficiently without being ignored. This ensures support effort aligns with what matters most to your operations.
Our IT support services provide clear visibility into requests, progress, and outcomes. You know what is being worked on, who owns it, and when it is expected to be resolved. This transparency reduces uncertainty, improves trust, and allows you to stay informed without needing to chase updates.
Stabilize your environment by addressing root causes, not just symptoms, so daily issues stop interrupting focus and productivity.
Get dependable support that restores systems quickly and keeps employees working instead of waiting on fixes.
Simplify operations with unified support covering devices, systems, security, and compliance through one accountable team.
Strengthen protection with layered security and compliance-aligned practices that support modern business requirements.
Scale users, systems, and support smoothly without rebuilding your IT structure or overloading internal teams.
