When tech goes down, your team stops. For small businesses in Toronto, IT support usually falls into two buckets: break/fix or managed IT. Here’s how to choose the right fit for your size, risk, and budget.
What’s the difference?
- Break/Fix: You call only when something breaks. Lower monthly cost, higher risk of downtime.
- Managed IT: Proactive monitoring, patching, backups, helpdesk. Predictable cost, fewer surprises.
How to decide
- If you’re under 10 people and use a few cloud apps, break/fix can work—if you accept slower recovery.
- If you store customer data, use 365/Google for everything, or can’t afford outages, managed IT pays for itself in stability.
Non-negotiables either way
- Tested backups & recovery
- MFA and email filtering against phishing
- Scheduled patching/updates (OS, apps, firmware)
- Asset visibility (devices, users, licenses)
A simple starting plan
Audit the basics → fix top risks → choose the smallest plan that covers backups, security, and response times you can live with.
Next step: let’s map your needs and response targets.
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