Important Questions to Ask Your IT Support Provider | Toronto IT Consulting

Choosing the right IT support team is not an easy feat. Before taking that step, you need to do quite some research. You need some who knows your business and industry needs inside out is the first step. There are a number of reasons to hire a Toronto IT consulting team for your business growth, but choosing the right IT service can be tricky.

However, there are certain aspects of technology you can research about and make a list of questions for your IT service provider to clarify.

Let’s dive into some of the important questions you can ask your tech support team to make sure that you’re partnering with the right organization.


What type of automated monitoring do they provide?

This is one of the important questions you need to ask your tech support to make sure they’re available round the clock to provide remote IT support to your business. Every IT service provider is familiar with automated monitoring as it’s a must-have for businesses.

Without an automated monitoring service, it can take hours for the IT service providers to fix any technical issue your business may come across. So, it’s better to clarify what type of automated monitoring your tech team can provide at the time of need.


How are they connected to the internet?

Asking your prospective IT support team about their internet connection is crucial as this can determine if there’s any single point of failure. It’s always better to connect to more than one Internet Service Provider (ISP) with experience of handling failover scenarios. IT service providers with a single ISP can be a matter of concern for your business.


Do they outsource cloud infrastructure?

Most of the IT service providers offer cloud solutions for businesses and it is of utmost importance for you to know if they’re outsourcing cloud solutions or providing in-house services. Due to security concerns, you need to assure that if your tech solution provider is outsourcing from a third-party vendor they’re aware of the security guidelines of your business. This will help you to prevent unwanted data theft.


What is the level of access your IT service provider owns? 

When it comes to trusting your data with a tech team, it is a great question to understand what level of access your provider holds. Whether your business data is stored separately or in a common space accessible to the tech employees, clear acknowledgment is unavoided.


Ask for references: 

Don’t forget to ask for references when you’re confident about partnering with a tech service provider. You can request a couple of references from clients who run similar businesses in the industry. Once you get the references from your provider, you can reach out to them and collect reviews and experiences with your tech team.


Are you all set to choose your IT service provider? 

If you’re looking for a tech support company in Toronto, M.I.T Consulting is a full-fledged IT service provider you need to team up with. You need a partner who understands your business and treats it like their own. We at M.I.T, work as your personal IT department, and you can count on us to take care of everything connected to information technology.

Whether it’s network security, cloud services or hardware financing, contact us today to get your IT related issues resolved in a blink of an eye.

Skip to content